Desktop Support
Keep Your Desk Clean With CherryRoad’s Desktop Support
Many IT organizations outsource their Desktop Support function as one means of maintaining service levels under increasing pressure to reduce spending. CherryRoad provides exceptional Desktop Support as an extension of our 24x7x365 Help Desk service, enabling our clients to lower costs, increase support levels, and ultimately improve their customer service. Our Intellicenter quickly routes incident calls and emails to our Desktop Support team, comprised of exceptional service-minded professionals who efficiently diagnose, resolve, and/or escalate issues.
Features of our Desktop Support include but are not limited to:
- 24x7x365 availability to cover all shifts
- Powered by ServiceNow, including Incident and Problem management as well as Request Management
- Can be integrated with your existing support team and ticketing system
- Service Level driven with weekly/monthly reports for complete transparency
- The self-service portal offered for entry and review of incidents
Benefits of our Desktop Support include but are not limited to
- Greater delivery flexibility that increases customer service
- No concerns with internal turnover
- Quality and reliability of services based on industry-leading tools and processes that meet ITIL standards
- Ease of use and greater transparency to customers based on self-service portal and automatic reporting
Some Client Love
“We partnered with CherryRoad to implement Oracle Cloud for the City. Moving forward, Oracle Cloud will be the system of record at Roseville for all financial, payroll, and human resource transactions. It will serve as the centralized source of data, empowering staff to minimize manual processes and have access to a broader set of data needed to make timely informed decisions.”
“This is the second time in which the University has partnered with CherryRoad to achieve our business and technology objectives. During both experiences, CherryRoad exceeded our expectations. They have clearly demonstrated that they are a caring organization that listens. They have provided us with consultants who understand that system implementation is a technical and human process and are talented at blending both beautifully.”
“CherryRoad Technologies understands that flexibility and adaptability are essential for success in the communications industry. With CherryRoad as our partner, we implemented a software solution that lets us measure the profitability of individual projects and customer accounts, allocate personnel and resources more effectively and support the overall growth of our business.”
“As a tech-forward City, we are proud to utilize a digital tool which enhances our resident’s ability to be wholly involved. Whether it be to indicate budgetary priorities, share ideas, or to hear what fellow citizens want to share with their government, Digital Town Hall provides us a secure, easy-to-use, and digital forum to transact City business.”
“While it was not our plan to have our central office staff work remotely at the drop of a hat, we thankfully had CherryRoad’s Shark UTM® Remote Workplace at our disposal. In a matter of hours we created accounts for all of our central office staff and gave them connections to their desktops. It’s working out amazingly well and has provided invaluable flexibility in coping with the ever-changing work conditions we’re all facing.”